UPDATE:

As of November/2010, we have a resource for you to drop off your computer at a store front and receive IT Certified Computer help in Newark, DE.  Please visit our Recommended Newark DE Computer Repair Service and Support Center.  Or call them at 302-894-7355.

Visit Main Street Computers or call them 302-894-7355 to visit you!

Archived Post:

That’s right. I do not maintain a public drop off location for computer repairs. Unfortunately some people end up going elsewhere to have their computer fixed. Some people are a little skeptical. I don’t fault anyone for that at all. I mean, you come across this site and see decent repair rates but maybe you have never heard about DelawarePCtech.com. I think about 50% of the inquiries I get from my website don’t choose me mainly because I don’t maintain a public drop off location.

Here are the biggest reasons why I will come pick up your computer for repair:

1. This is a home-based business.  My insurance does not cover me for having employees and customers here.
2. If I leased commercial space my PC repair rates would double at the minimum just to cover extra expenses.
3. 95% of the repairs I do are more feasibly completed at my location.  For example, virus removal services alone can take 6 or more hours of running scans and utilities required to effectively repair a system.
4. It is a liability issue if a customer or employee comes to my home.

When I make arrangements with someone to pick up their computer for repair they are given all of my contact information including my address.  You get a contract with my business name and information on it.  That’s fine, you should expect that at the least if I am going to have your computer in my possession.  But, even when that computer is all fixed and ready to return, I still cannot have you come pick it up.  I will return it to you, my gas, my mileage, my time, my service to you.

In my efforts to try to ease future customer’s worries I want you to know that I hold a valid business license in the state of Delaware and I am insured.  Ask any insurance agent and you will learn there are different types of insurance policies.  If I held the kind that allowed me to have employees or customers on my premises than again, you can bet my repair rates would more than double.

So, one other thing I want to do here is invite past customers to comment on this post.  I would love to have the customers that have found me through this site to comment on my honesty, dependability, and dedication to this business.  I have a ton of customers and testimonials from simple word of mouth advertising but now I would love to see my website only customers write a little to help future customers feel more at ease.